This Shipping Policy governs the shipment and delivery of products ordered through the website www.buffandwipe.com (“Site”), operated under the brand name buffandwipe (“we”, “us”, “our”). By completing a purchase on this Site, you agree to the terms set out below.
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1. Geographical Coverage & Courier Services
Service Region: We ship strictly to addresses located within European countries and territories.
Logistics Partners: All parcels are dispatched via recognized standard and express carrier services, including Priority options from DHL, FedEx, and UPS.
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2. Dispatch Location & Merchant Entity
Dispatch Facility Address:
Sendero de la Noria No. 4
Col. Milenio III
Querétaro, Querétaro
C.P. 76060
México
Contact Email: cloth@buffandwipe.com
Merchant Identification: All contractual obligations under this policy are directly associated with the brand buffandwipe.
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3. Order Processing & Transit Schedules
| Fulfillment Stage | Estimated Timeline |
|---|---|
| Order Processing & Handover | 1 to 3 working days |
| Transit & Final Delivery | 5 to 11 working days |
Processing time accounts for order verification, item gathering, and carrier collection. Estimated transit durations commence once the carrier scans the parcel into their system.
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4. Consignment Tracking & Notifications
Every dispatch triggers automated operational updates sent directly to the email address recorded during checkout. Notifications occur at key operational milestones:
1. Dispatch Confirmation: Dispatched with carrier reference numbers.
2. Sorting Facility Inbound: Reached central logistics hubs.
3. Out for Delivery: Handed over to local courier personnel for final destination drop-off.
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5. Delayed Shipments, Inquiries, and Resolutions
In instances where shipments exceed the standard transit window (11 working days from dispatch):
Investigation Protocol: The customer must notify buffandwipe via cloth@buffandwipe.com. Upon notice, we initiate a formal search inquiry with the relevant courier (DHL, FedEx, or UPS).
Remedial Action: Following carrier verification of a lost or significantly delayed parcel, buffandwipe will either issue a standard reshipment of the ordered products or issue a full refund to the original payment instrument used during checkout.
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6. Import Duties, Value Added Tax (VAT), and Customs
European Regulatory Compliance: Deliveries into European Union member states and neighboring countries adhere to applicable import and distance selling requirements.
Customs Duties & Fees: Any import taxes, VAT, administrative fees, or regional customs charges levied by destination border authorities remain the sole responsibility of the recipient, unless explicitly collected at checkout.
Delivery Delays via Customs: Statutory customs clearance procedures handled by local authorities may occasionally impact estimated arrival times. Such processing times fall outside standard carrier transit timelines.
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7. Delivery Address Accuracy & Unclaimable Parcels
Customer Responsibility: Customers are required to provide complete, accurate, and valid delivery details upon order placement.
Failed Delivery Attempts: If a package is returned to our dispatch center due to an inaccurate address, failure to collect from a local access point, or refusal of delivery, the customer may be held responsible for re-shipping charges incurred to redeliver the items.
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8. Amendments & Inquiries
buffandwipe reserves the right to update this Shipping Policy as required to reflect changes in logistics operations or regulatory standards.
For any inquiries regarding an ongoing order or transport update, please contact our support desk:
Email: cloth@buffandwipe.com
Website: www.buffandwipe.com